Refunds & Returns

Frequently Asked Questions

1. Do you accept returns or do exchanges?

We generally do not accept returns to keep our carbon footprint down and will ask that unused returned items be donated to a local shelter or a rescue group. If we have made an error with the order then we will issue a refund. You can be rest assured that we have 100% error free rate at this time.

2. Can I get a refund if there is an issue with the product?

If there is a problem with the product, such as it arrived damaged or it's the wrong item - email us (sales@shreddie.co) right away, as we are happy to make it right for everyone. We only issue refunds within the first 7 days of the order being delivered.

3. My product hasn't arrived yet, what can I do?

It's never fun waiting for a package that doesn't arrive! It may be helpful to take a look at our Shipping FAQ's to get more insight on this topic.